At Amin Pet Shop, we strive to provide you with top-quality products for your beloved pets. Please take a moment to review our purchase and return policy:
Returns:
In-Store Returns: To initiate a refund, the product must be returned to our store. Please bring the original receipt as proof of purchase.
Box and Cloth Items: Unfortunately, we do not offer refunds for box and cloth items unless there is a defect in the product. If you receive a defective box or cloth item, please bring it to our store for inspection and assistance.
Timeframe for Returns: We understand that circumstances may change, and you may need to return a product. For eligible returns, the request must be made within 30 days of the original purchase date. Returns requested after 30 days will not be accepted. Refund Process:
In-Store Verification: To ensure the quality of the product and validate the reason for the return, our staff will inspect the item at the store.
Refund Method: Upon verification and approval, we will process the refund through the original payment method.
Defective Items: If the return is due to a defect, we will either replace the item (if available) or issue a refund. Exclusions:
Used or Damaged Items: We cannot accept returns for items that show signs of use or damage.
Contact Information: If you have any questions or concerns about our purchase and return policy, please feel free to contact our customer service team at info@aminpetapp.com or visit our store in person.
Thank you for choosing Amin Pet Shop for your pet's needs. We appreciate your understanding and cooperation with our policies.
Note: This policy is subject to change, and the most recent version will always be available at our store and on our website.
